Frequently Asked Questions
How many cubes must I use in order to have good stability?Patrick LangleyYou must use three cubes wide for minimum stability. The average number of cubes used is between 3 and 5. Of course by increasing the number of cubes used, you improve the stability of the dock. The surfaces of our cubes have a special motif, which, under normal usage, are designed to provide an anti-skid surface.
How to use the JetSlide?Patrick LangleyPlease refer to your instruction manual, in the section About, under Support.
Is it normal to see small scratches appear at the entrance point of the Jetslide?Patrick LangleyYes, specific details of your boat hull may put pressure on the entrance of the Jetslide causing superficial small scratches but those won't affect in any way the overall performance of the Jetslide product.
Is it possible to leave our Candock in the water during the winter months?Patrick LangleyIt is possible, however only if there is no ice movement during the winter. If ice conditions and weather permits it, leaving your Candock in the water will not only save you time, it will also save on fees associated with the removal and re-installation of the dock. If there is ice movement during the winter, it is highly recommended that your dock be stored during the winter.
Is pale grey the only color available?Patrick LangleyNo, pale grey and beige are the basic colors, however other colors are available on demand.
What is the warranty on the product?Patrick LangleyCandock offers a twenty year waranty on its products.
What kind of weather conditions can the Candock withstand?Patrick LangleyAs with all other types of floating docks, a protected area where waves are inferior to 3' or 1 m is recommended. We have however frequently witnessed our system withstand extreme weather and tidal conditions. Our modular system is of small size, allowing it to move easily with the waves, instead of resisting them. If where you are located, the waves are higher that 3' (1m), Candock docks are made to withstand severe weather conditions, although, you have to contact us to see how the warranty applies in those cases.
Why an Air Assist?Patrick LangleyThe Air Assist is used for heavier watercrafts. This system keeps the Jetslide’s dimensions to a size suitable for marina space or cramped locations. It is quick and easy to operate. It will keep your boat dry, while offering you a product that will keep your boat dry, while offering you a product that is easy to ship and not bulky and complicated to use compared to other products.
Why buy a Candock instead of another similar product?Patrick LangleyCandock will be the last dock you ever buy. It is virtually maintenance-free, eco-friendly, lightweight, economical, durable, and easy to assemble. Moreover, it can be modified year after year if you wish, or even given a completely new function.
Why choose Candock over an inexpensive low quality product?Patrick LangleyDo not rely on price. Be very careful with low prices, which seem extremely competitive compared to the European or American market. In the plastic industry, you have to be careful when choosing a product in order to reduce cost. The companies need to reduce the quality of the plastic, make the walls thinner or using cheap unqualified labor for production or a combination. Serious companies have warranties that support their claims and their quality while cheap low cost products don’t.
- Candock products are manufactured according to ISO 9001 and ISO 14001
- Candock has a large distribution network
- Candock, it’s 40 years of experience in the plastic industry
- Candock offers the absolute best service provided by highly qualified employees and distributors.